Phone Support in Web Hosting
If you choose to purchase one of our web hosting packages, you'll be able to connect with our support crew over the phone for 14 hrs every day. We will help you choose the proper plan for your web sites since we are aware that it is better to discuss such issues with a live person. If you already have an account, we can help you with any sales/billing questions and / or general matters, even with some technical matters which don't need a long time or escalation to an administrator because it is better to open a support ticket for time-consuming troubles in order to have the entire communication in a single place. We have phone numbers in the United States, the United Kingdom and Australia, so you'll be able to call the one you prefer and talk with one of our agents.
Phone Support in Semi-dedicated Hosting
The support services forall of the semi-dedicated server packages that we supply include live phone support for 14 hours a day. In case you wonder which plan is suitable for your sites, you'd like to learn more about a plan's specifications or you need any other info about our solutions, you'll be able to call any of the local phone numbers which we have in the United States, the UK and Australia and our support representatives will help you. If you currently own an account, you can contact us about sales and general issues, although we're often able to assist with a number of tech issues as well. For entirely tech issues you should employ our built-in ticketing system where the communication between you and our tech support crew will be in one place, which is the better option in case your issue needs extra time to be taken care of or it needs to be escalated to our sysadmins.