In case you have a site, a problem might always occur and it does not necessarily have to be associated with the web hosting service itself. For example, something may go wrong when you update an application or some vital data may be edited or erased unintentionally. Irrespective of what the nature of the problem is, you will need to touch base with the help desk team and ask them to recover a backup or to help you solve the problem that you are experiencing. How quickly they’ll do this will determine the period of time that your sites will be unavailable. For some sites such as community web portals or e-stores, a continuous downtime often means lost visitors and money. With this in mind, it is exceptionally important for you to use the services of a company that provides not only a very good customer service, but also a prompt one.

One-Hour Response Guarantee in Web Hosting

Our guaranteed max reaction time for any client support ticket that you post or any e-mail that you send is just 60 minutes, even if you contact us on weekends and official holidays. Whatever the nature of your inquiry or issue might be, we will lend you a hand immediately and will supply you with the required info to resolve any problem with your sites. The real response time typically doesn’t exceed 15-20 minutes, which means that you can forget about waiting around for hours and hours to get an issue fixed or what’s even worse – waiting a whole day only to get a reply that more information is necessary while nothing is sorted out. We’ll assist you without delay just because we are aware of how expensive time can be in the dynamic online era. The one-hour reply guarantee applies to any billing or technical question that you may have regarding our web hosting packages.

One-Hour Response Guarantee in Semi-dedicated Hosting

Our tech support team representatives will be at your service at all times and they will respond to any support ticket that you send via the hosting Control Panel within no more than 60 minutes. The ticket response time is guaranteed no matter if you’ve got a general query regarding your semi-dedicated server or you bump into a certain problem and you will not have to wait even that long for most issues. Irrespective of what the nature of the issue is or what time it is, we will be there to help you, as we’re available around the clock to tackle any billing, general or technical issue. In case you get in touch with us about anything that’s within our capacity, we will resolve it before we reply to you, which means that you won’t have to wait for hours or days while the problem remains. In case there is something that you need to do on your end, we’ll give you the required info – what possible solutions to try out, what actions to take, etc.