A live chat is a real-time way of communication between a website hosting company's support team and its customers. It is an efficient way to receive some information about the hosting services or have some issue resolved because you're speaking with a live agent. The advantages of using a live chat service instead of calling or opening a ticket are the low chance of errors when you exchange information like usernames or domain names, the faster response time since the communication is live and the fact that you don't have to stay on the chat constantly - you'll be able to do something else while the representative investigates the issue in question. Furthermore, you're able to join a live chat room from any kind of computer which is connected to the world wide web, avoiding the phone charges that you will have to pay if you are calling to another country.

Live Chat Support in Web Hosting

We supply a live chat assistance service for all of the web hosting packages that we offer and we're able to help you with almost everything in real time. In case you do not have an account with our company yet, we'll be able to give you more information about the plans to help you to choose the most suitable plan. If you are a current customer, we will be able to help you with any general or billing matter in addition to with lots of common technical troubles, such as an email address setup in a desktop email client. In case you are unable to call us for whatever reason or you're in a country where we do not have a local telephone number, our live chat is the best way to contact us. Needless to say, some matters need additional time to investigate and test, which means that you will have to open a ticket to our technicians, still, we can save your time and assist you with lots of issues on the chat.

Live Chat Support in Semi-dedicated Hosting

We supply live chat support as a part of our services, so that when you have any kind of questions about our Linux semi-dedicated hosting, you are able to speak with our customer support team anytime regardless if you've already purchased your account or not. In general, the chat service is intended for billing, pre-sales and general questions and troubles, but we are able to assist you with various tech questions as well. We will help you pick the ideal plan for your sites in case you do not have an account yet, we can answer all the billing questions or concerns you may have or we can assist you with setting up your new e-mail address on your personal computer or smartphone - all the aforementioned will be done timely since our live chat service is available all the time, every day. No matter when you want assistance, you're able to speak to an agent and save a lot of time.