Integrated Ticketing System in Web Hosting
Our web hosting packages include an integrated trouble ticket system, which is included in our custom-developed Hepsia hosting Control Panel. In stark contrast with other comparable tools, Hepsia will allow you to manage everything associated with the hosting service itself in the very same location – invoices, files, e-mails, tickets, etc., avoiding the need to go through different interfaces. In case you have any technical or pre-sales questions or any difficulties, you can post a ticket with a couple of mouse clicks without ever leaving your Control Panel. During the process, you may choose a category and our system will offer you a variety of informative articles, which will provide you with additional info and which may help you solve any specific problem even before you actually submit a ticket. We guarantee a ticket response time of maximum one hour, even if it’s a weekend or a legal holiday.
Integrated Ticketing System in Semi-dedicated Hosting
We believe that it’s more convenient to manage everything from a single location, so we’ve implemented a ticketing system into the custom-built Hepsia hosting Control Panel, which comes with each and every semi-dedicated server plan. This will permit you to manage the correspondence with our customer support staff together with your semi-dedicated server, so you won’t need to remember an additional sign-on name for some other admin dashboard. You’ll be able to post a new ticket or to track the status of an old one with less than a few clicks while you are browsing the files hosted in your semi-dedicated account. Additionally, you can go through older tickets using a clever search filter or check relevant help articles, which contain solutions to commonly experienced predicaments. The integrated trouble ticket system is strictly monitored 24/7 with the maximum ticket response time being just one hour, so there’ll always be someone to help you.