A ticketing system is the most widespread communication medium that web hosting companies offer to their customers. It’s usually part of the billing account and is the very best way to solve an issue that requires a certain amount of time to investigate or that has to be forwarded to a system administrator. Thus, all comments given by either party will be stored in the exact same place in case someone else wants to work on the issue in question and the information already exchanged in the ticket will be accessible to all parties. The negative side of using a ticketing system with most web hosting platforms is that it is not integrated into the hosting Control Panel, so you will have to sign in and out of no less than 2 accounts to complete a specific operation or to contact the hosting company’s tech support staff. If you would like to administer a number of domain names and each one of them is hosted in its own account, you will need to use an even larger number of accounts simultaneously. Plus, it may take a substantial span of time for the provider to answer your tickets.

Integrated Ticketing System in Web Hosting

Our web hosting packages include an integrated trouble ticket system, which is included in our custom-developed Hepsia hosting Control Panel. In stark contrast with other comparable tools, Hepsia will allow you to manage everything associated with the hosting service itself in the very same location – invoices, files, e-mails, tickets, etc., avoiding the need to go through different interfaces. In case you have any technical or pre-sales questions or any difficulties, you can post a ticket with a couple of mouse clicks without ever leaving your Control Panel. During the process, you may choose a category and our system will offer you a variety of informative articles, which will provide you with additional info and which may help you solve any specific problem even before you actually submit a ticket. We guarantee a ticket response time of maximum one hour, even if it’s a weekend or a legal holiday.

Integrated Ticketing System in Semi-dedicated Hosting

We believe that it’s more convenient to manage everything from a single location, so we’ve implemented a ticketing system into the custom-built Hepsia hosting Control Panel, which comes with each and every semi-dedicated server plan. This will permit you to manage the correspondence with our customer support staff together with your semi-dedicated server, so you won’t need to remember an additional sign-on name for some other admin dashboard. You’ll be able to post a new ticket or to track the status of an old one with less than a few clicks while you are browsing the files hosted in your semi-dedicated account. Additionally, you can go through older tickets using a clever search filter or check relevant help articles, which contain solutions to commonly experienced predicaments. The integrated trouble ticket system is strictly monitored 24/7 with the maximum ticket response time being just one hour, so there’ll always be someone to help you.