24/7 Customer Support in Web Hosting
We provide 24/7 billing, customer and technical support for our web hosting packages. Even if you aren't our client yet and you have questions, we can help you promptly and provide you with the necessary info, so as to give you the choice to make the very best decision when you get a new web hosting account. We are available anytime, including weekends and holidays, and we offer multiple ways of communication to contact us - phone, live chat, e-mail messages and support tickets. To make things easier for you, we now have several telephone numbers worldwide, therefore you'll be able to call the one which is closer to you. The maximum response time for your e-mail messages and your tickets is 1 hour. The regular response time is around 15-20 min, so you can forget about waiting for days and nights to receive support for any kind of task or issue, regardless of its difficulty.
24/7 Customer Support in Semi-dedicated Hosting
We're aware how important it is to receive quick help, particularly when your web site is not running effectively for whatever reason. Our Linux semi-dedicated hosting feature 24/7 customer and technical support, thus if something comes up, you are able to use several methods to get in touch with us - phone line with a few local numbers around the globe, live chat, email messages and tickets. The first two methods are for billing, pre-sales and common matters, so that in case you do not have an account yet, for example, you will be able to receive extra details about our solutions, or we will assist you with less difficult tech problems. The second two methods are for solely technical matters or anything that is more time-consuming considering that it's much easier to track the correspondence between you and our technical support team. The warranted maximum answer time for them is only 1 hour, the typical one - 15-20 minutes, therefore you won't have to wait for an entire day in order to receive support as you may need to do when using the services of other service providers.
24/7 Customer Support in VPS Hosting
With our Linux VPS hosting packages, you won't ever need to wait for more than an hour so as to receive help for any type of situation that you may experience regarding the server or the software that comes pre-installed with it. We warrant this short reply time for all of the tickets which you open through your billing Control Panel or emails which you send to our tech support crew. Furthermore, we have local telephone numbers in several countries globally as well as a live chat service where we can easily assist you with pre-sales, billing and general questions. Customer and tech support is available 24/7/365 through the different means of communication, so whatever your question or problem is, there will always be someone to assist you in a timely manner. In case you need assistance with third-party software, that you cannot set up or which gives you troubles, you will be able to take advantage of the Managed Services upgrade package that we offer for all of the VPS plans.
24/7 Customer Support in Dedicated Web Hosting
We are aware how important it is to get timely support in general, let alone when you operate an entire server, so each and every dedicated server that we provide comes with 24/7 support with one-hour response time guarantee whatever the problem. This service is 100 % free for all issues with your server or the software that was installed from our admins through the setup, which means that you're able to contact us as many times as you need, even during holidays. You can either open a ticket from your billing section or you can send an email message, and the actual response time for both rarely surpasses 30 mins because we have admins available twenty-four hours a day. If you require general information about our servers or you have any kind of billing question/issue, you can also call one of the local phone numbers that we have on three continents or you may employ our live chat service and speak with an agent online. For third-party software assistance, we provide a Managed Services upgrade, that you can add to your server package through the billing Control Panel.