A lot of individuals who start using their first hosting account, or change companies, typically have queries concerning how particular operations are performed or experience problems when setting up various things, including e-mails, site settings, etc. That is the reason why, some web hosting companies have prepared documentation with standard questions and issues in order to help their customers obtain information swiftly and easily. As a result, the tech support engineers can spend more time on actual issues that some customers may be encountering, because the solution for the smaller things will already be available on the World Wide Web and clients can easily resolve them without touching base with the technical support staff. Having thorough documentation is exceptionally important, particularly for new users without any practical experience, since the hosting service entails a multitude of features and many people can become baffled about what action to take. A good knowledge base can both help you do the things that you wish and acquaint yourself with how the hosting service functions as a whole.

Extensive Online Documentation in Web Hosting

If you have bought your very first web hosting package from our company or have transferred your website over to us, you’ll grow used to our services and our custom-created Hepsia Control Panel in a jiffy due to the fact that we have prepared a comprehensive knowledge base where you can find all the info that you may ever need – both general info in regard to the service as a whole and more concrete info about the separate features that you can use and the predicaments that you could encounter. The articles are available in two places. The whole article list is accessible through the Help section of the Control Panel. You can read articles that are dedicated to the different functions in each section of the Control Panel too. You can acquaint yourself with how to accomplish more or less everything, from creating an .htaccess config file to managing an electronic mailing list, and all the articles include elaborate guidelines, so you will never become bewildered on account of an ambiguous text. Of course, if you face a more specific obstacle and you’re unable to find anything about it in our knowledge base, you can contact our client support staff members 24-7-365.

Extensive Online Documentation in Semi-dedicated Hosting

Our Linux semi-dedicated hosting come with comprehensive online help documentation where you will see info about all the functions that our custom-created Hepsia Control Panel comes with, along with solutions to various questions and complications that you may stumble upon. All installation guides feature detailed explanations, which goes to say that you will not have to worry about omitting something if you need to export a database, for example. The troubleshooting articles encompass different likely causes of specific problems and the solution for each and every one of them, so in case you are not able to send emails even though you have the correct SMTP server settings, for example, you can quickly see what the reason for this could be and recover the problem with a few mouse clicks in your mail client. As the Hepsia Control Panel has quite a few features, you will be able to find applicable articles in each section. If you would rather browse all help articles, you can use the Help menu, which is located in the top right-hand corner of the screen.