Help and Support Channels

  • 1 hour ticket response time
  • A 60 mins Ticket Solution Guarantee

  • Our tech support staff is online nonstop to respond to all of your current assistance tickets. Every ticket you send out to us will be responded to within no more than 60 minutes. If your issue requires the assistance of an admin, we are going to address the ticket to the technician in charge and will notify you that the issue is being resolved.

  • Top quality support service
  • Qualified Client Assist Service

  • We’ll be on line for you 24x7x365 to provide you with help and tech support and also to help you with any problem that you could possibly stumble upon while you are handling your virtual server. We will aid you with all pre–installed programs, such as your OS, server administration panel (dependent upon the VPS type) and the Web Site Control Panel designed solely by our developers.

  • Intuitive help center
  • An Informative Help Section

  • Each section of the Web Site Control Panel that is included at zero cost with your VPS offers an integrated collection of articles. You will see a variety of extensive how to articles and a selection of step by step video tutorials that display all the important site management tasks. You can gain access to them by hitting the Help or Video keys in the upper right corner of each Control Panel section.