1 hour ticket response
We are committed to providing a prompt and accurate response to each technical support ticket submitted by a user. Our proficient tech support staff representatives will examine your problem and will think of the most effective option. We offer a 1–hour response time guarantee for all helpdesk tickets. In reality, the average ticket response time has proven to be twenty minutes.
An Exceptional Customer Service
Each member of our technical support staff has several years of experience in the web hosting packages industry and the vast majority of them have worked for us for at least five years. They are all ready to reply to all your inquiries in the most proficient way possible.
An Easy–to–Navigate Help Center Section
To help you get a quick hint on how you can use a specific feature, we have implemented a really user–friendly Help section in your Web Site Control Panel. You can browse through a huge selection of web hosting account administration articles and website administration articles, take a look at our F.A.Q. repository or check out our how–to video tutorials.