Technical Support Channels
A One–Hour Support Ticket Response Guarantee
Each assistance request you send to us will be responded to within maximum 60 minutes. In case your ticket or email needs additional assistance from a system administrator, we’ll without delay forward it and leave a note to inform you that your matter is being examined. If you take advantage of our Admin Services package, any of the server administration tasks included there will be completed at a time that is suitable for you.
A Top–Class Customer Care Service
We will be available to you 24–7–365 to respond to any inquiries that you may have about our Web Site Control Panel or any of the apps that we have pre–installed for you on the server. If you also need help handling server administration procedures, you can order our Admin Services package, which includes data backup disk space, OS updates on a weekly basis, server monitoring and restarting services, as well as software installation and problem troubleshooting services
An Easy–to–Navigate Help Section
Our Web Site Control Panel is installed by default for every Linux dedicated servers hosting package. Among its characteristics is a very time and effort–saving integrated knowledgebase that will walk you step by step on all the tasks that you can carry out. Most of the educational articles have video versions which show all the tasks that you can perform in a highly illustrative way. You can find all the help articles and the video tutorials in the upper right corner of each section of the hosting Web Site Control Panel.